PreVent Exterior Care

Membership Agreement & Service Terms

Effective Date: September 1, 2026

Welcome to PreVent Exterior Care. Thank you for trusting us with your home’s exterior. Our goal is simple: provide reliable, year-round maintenance that helps protect your home and gives you peace of mind.

By enrolling in a PreVent membership, you agree to the following Membership Agreement and Service Terms.

 

1. Membership

PreVent Exterior Care is a recurring exterior home maintenance membership. Your membership includes scheduled monthly maintenance visits and seasonal services based on the membership plan you selected.

Membership is intended to reduce exterior maintenance and help prevent costly problems before they occur. It is not a home warranty, insurance policy, or guarantee against future damage.

 

2. Membership Billing

Membership fees are billed automatically every three (3) months using your selected payment method.

Your membership automatically renews until cancelled.

By enrolling, you authorize PreVent Exterior Care to process recurring payments.

If a payment cannot be processed, we may retry the payment or temporarily suspend future services until the account is brought current.

 

3. Cancellation

You may cancel your membership at any time.

Cancellation stops future renewals but does not automatically refund payments already collected.

Services already completed are non-refundable.

 

4. Scheduling

Service dates are scheduled by PreVent.

Monthly visits and seasonal services may occur at any time during the applicable month or season.

While we make every effort to accommodate customer preferences, scheduling is based on routing efficiency, weather, staffing, and safety.

 

5. Weather & Delays

For the safety of our employees and customers, services may be postponed due to weather or unsafe conditions.

This includes, but is not limited to:

• Rain

• Lightning

• High winds

• Snow or ice

• Extreme temperatures

• Unsafe roof conditions

Delayed services will be rescheduled as soon as reasonably possible.

 

6. Homes We Service

Membership is designed for owner-occupied residential homes.

Current membership eligibility includes:

• Homes up to two stories

• Homes located within our service area

• Homes that can be safely serviced

Homes over 3,500 square feet require the applicable Large Home membership.

PreVent reserves the right to decline properties that present excessive safety risks or fall outside our normal scope of service.

 

7. Customer Responsibilities

To help us provide efficient service, customers agree to:

• Secure pets before arrival.

• Unlock gates when necessary.

• Provide safe access to the property.

• Notify us of any hazards.

• Inform us of any changes that could affect service.

Failure to provide reasonable access may require the visit to be rescheduled.

 

8. Safety Policy

Employee safety always comes first.

PreVent may postpone, modify, or decline any service that presents an unsafe working environment.

Examples include:

• Dangerous roof conditions

• Loose roofing materials

• Severe roof pitch

• Electrical hazards

• Aggressive animals

• Structural instability

• Severe weather

 

9. What’s Included

Your membership includes only the services specifically listed within your selected membership plan.

Services not listed are considered additional services and may require separate pricing.

 

10. Service Limitations

The following services are not included unless specifically stated otherwise:

• Interior window cleaning

• Storm window cleaning

• Three-story homes

• Emergency storm cleanup

• Tree trimming

• Landscaping

• Roof repairs

• Gutter repairs

• Pest control

• Electrical work

• Plumbing

 

11. Window Cleaning

Our window cleaning service is designed to remove normal dirt, pollen, dust, and debris.

Some conditions cannot be corrected through cleaning alone, including:

• Hard water stains

• Oxidation

• Scratched glass

• Broken window seals

• Paint overspray

• Construction debris

• Permanent staining

 

12. Gutter Cleaning

Gutter cleaning includes removing normal leaves, sticks, and debris from accessible gutters.

Membership does not include:

• Gutter repairs

• Underground drain clearing

• Repairing leaks

• Correcting improper installation

 

13. Soft Washing & Pressure Washing

Cleaning results vary depending on the age and condition of each surface.

While we strive for excellent results, we cannot guarantee removal of:

• Rust stains

• Oil stains

• Oxidation

• Permanent discoloration

• Deep-set staining

Some heavily soiled homes may require an initial deep cleaning before regular membership maintenance can begin.

 

14. Existing Property Conditions

Customers are responsible for informing us of any known property concerns before service.

PreVent is not responsible for damage resulting from pre-existing conditions, including:

• Rotten wood

• Loose siding

• Failing paint

• Cracked windows

• Loose gutters

• Aging caulk

• Existing roof damage

 

15. Landscaping & Plants

Whenever exterior cleaning products are used, PreVent follows industry best practices to help protect surrounding landscaping.

Customers should notify us of delicate plants or unique landscaping before service.

Although every reasonable precaution is taken, PreVent cannot guarantee against damage caused by drought, disease, pre-existing stress, improper irrigation, or other conditions beyond our control.

 

16. Seasonal Services

Seasonal services are scheduled by PreVent throughout their designated season.

Exact dates are determined based on weather, routing, and operational scheduling.

Unused seasonal services do not carry over into future membership periods unless specifically stated.

 

17. Satisfaction Guarantee

We want every customer to be happy with our work.

If you believe we missed something related to the original scope of service, please notify us within seven (7) days.

If appropriate, we will gladly return to address the concern.

 

18. Property Photos

Our technicians may photograph areas before, during, or after service for quality assurance, documentation, and training.

We will never use identifiable photos of your home for advertising without your permission.

 

19. Right to Refuse Service

PreVent reserves the right to refuse or discontinue service for reasons including:

• Unsafe working conditions

• Aggressive behavior

• Fraud

• Repeated missed appointments

• Non-payment

• Requests outside the scope of membership

 

20. Limitation of Liability

To the fullest extent permitted by law, PreVent Exterior Care’s liability for claims arising from our services is limited to the amount paid for the specific service giving rise to the claim, except where prohibited by applicable law.

Nothing in this agreement limits any rights that cannot legally be waived.

 

21. Changes to Membership

We may occasionally update our pricing, membership benefits, or service policies as our business grows.

Existing members will receive advance notice of material changes before they become effective.

 

22. Governing Law

This Membership Agreement is governed by the laws of the State of Alabama.

 

23. Contact Us

PreVent Exterior Care

“We Specialize in Peace of Mind.”

Serving North Alabama

 Email: [preventexterior@gmail.com]

 Phone: [256-415-7878]

 Website: [preventexterior.com]

 

By enrolling in a PreVent Exterior Care membership, you acknowledge that you have read, understood, and agree to this Membership Agreement and Service Terms.